Terms & Conditions

1. Introduction

1.1 Purpose of these Terms & Conditions

These Terms & Conditions ("Terms") govern the use of the website and all training courses, services, and content provided through it.
By purchasing or accessing any of our courses, you agree to be legally bound by these Terms.

1.2 Acceptance of the Terms

By completing a purchase, creating an account, or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree, you must not use our services.

1.3 Changes to the Terms

We may update these Terms from time to time to reflect changes in our business practices, services, or applicable laws.
The updated version will be posted on our website with the date of the last revision.
Your continued use of our services after any changes constitutes acceptance of the updated Terms.

2. Company Information

2.1 Legal Identity

The website and services are operated by:
Owner: Oliver Masson

2.2 Contact Information

Email: support@macassistances.fr
Website: macassistances.fr

2.3 Applicable Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of France, without regard to its conflict of law principles.

3. Services Provided

3.1 Description of the Services

We provide online training courses dedicated to helping users understand, optimize, and troubleshoot their Apple Mac computers.
Our courses are delivered exclusively online and accessible via our secure learning platform.

3.2 Nature of the Content (Digital Products)

All our products are digital in nature.
This means there is no physical delivery; course access is granted electronically after payment confirmation.

3.3 Language and Availability

Our courses are primarily offered in French.
We make reasonable efforts to ensure that our services are available at all times, but we do not guarantee uninterrupted or error-free access.

4. Ordering & Registration

4.1 How to Place an Order

To purchase a course, select the desired training from our catalog and follow the checkout process.
You must provide accurate and complete billing and contact information to complete your order.

4.2 Account Creation and Responsibilities

Some courses may require you to create an account to access the content.
You are responsible for:

  • Keeping your login details confidential

  • Preventing unauthorized access to your account

  • Ensuring all information provided is accurate and up to date

If you suspect any unauthorized use of your account, you must notify us immediately at support@macassistances.fr.

4.3 Accuracy of Personal Information

You agree to provide truthful, accurate, and current information when registering or placing an order.
We are not responsible for delivery issues caused by incorrect information provided by you.

5. Pricing & Payment

5.1 Prices and Currency

All prices are listed in Euros (€) and include applicable taxes unless otherwise stated.
If you purchase from outside the Eurozone, your bank or payment provider may apply currency conversion fees.

5.2 Accepted Payment Methods

We accept the following secure payment methods:

  • Credit or debit card (Visa, MasterCard, American Express, Discover where available)

  • PayPal

5.3 Payment Security

All transactions are processed over a secure encrypted connection (SSL).
We do not store your payment card details on our servers.

5.4 Taxes and Additional Fees

Prices may be subject to VAT or other applicable taxes depending on your country of residence.
Any additional bank or currency conversion fees are your responsibility.

6. Delivery & Access to Courses

6.1 Delivery Method (Digital Access)

All courses are digital products.
No physical items will be shipped.
You will receive electronic access once your payment has been confirmed.

6.2 Access Timeframe

  • Instant Access: In most cases, you will receive your login details within minutes of payment confirmation.

  • Manual Activation: In rare cases (technical issues, payment verification), activation may take up to 24 hours.

6.3 Technical Requirements

To access your course, you will need:

  • A reliable internet connection

  • A compatible device (Mac, PC, tablet)

  • An updated web browser

  • A valid email address

6.4 Access Limitations and Restrictions

Course access is personal and non-transferable.
Sharing your login details with others is prohibited and may result in account suspension without refund.

7. Refund Policy

7.1 General Refund Rules

Our courses are digital products. Once access is granted, all sales are final and non-refundable, except in the specific cases outlined below.

7.2 7-Day Satisfaction Guarantee

You may request a full refund within 7 calendar days of purchase if:

  • You have not accessed or started any part of the course content

  • You contact us in writing at support@macassistances.fr within this 7-day period

If these conditions are met, the refund will be processed to the same payment method used for purchase.

7.3 No Refund After Access

No refunds will be issued if you have accessed or started the course content.
Changing your mind after using the product does not qualify for a refund.

7.4 Procedure to Request a Refund

To request a refund, email support@macassistances.fr with:

  • Your full name

  • Order number

  • Date of purchase

  • Reason for the request

We aim to process eligible refunds within 5 business days.

8. Intellectual Property

8.1 Ownership of Content

All course materials — including videos, text, graphics, images, and downloadable resources — are the exclusive property of Oliver Masson or its content providers.
They are protected by copyright, trademark, and other intellectual property laws.

8.2 License to Use

By purchasing a course, you are granted a personal, non-exclusive, non-transferable, revocable license to access and use the course materials for your own learning.
This license does not grant you any ownership rights over the content.

8.3 Restrictions on Use

You may not:

  • Share, copy, or redistribute course materials

  • Resell or sublicense the content

  • Use the content for commercial purposes without written permission

9. User Responsibilities

9.1 Lawful Use of the Service

You agree to use our courses and website only for lawful purposes and in accordance with these Terms.

9.2 Prohibited Conduct

You may not:

  • Attempt to bypass our security systems

  • Share your login credentials with others

  • Upload or transmit malicious code (viruses, malware, etc.)

  • Engage in any activity that disrupts the functioning of the platform

9.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately at support@macassistances.fr if you suspect any unauthorized use of your account.

10. Liability & Disclaimers

10.1 Limitations of Liability

While we make every effort to ensure the accuracy and quality of our course content, Oliver Masson is not responsible for:

  • Any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our courses or website

  • Any data loss, business interruption, or hardware/software issues that may occur while following our tutorials

10.2 Educational Purpose Disclaimer

Our courses are intended for educational purposes only.
We do not guarantee that following our guidance will resolve all issues with your Mac or produce specific results.
Any actions you take based on our materials are at your own risk.

10.3 No Guarantee of Specific Results

Results will vary depending on your technical skills, equipment, and situation.
We make no promise or guarantee regarding time savings, cost savings, or performance improvements.

11. Personal Data & Privacy

11.1 Data Collection and Use

We collect personal data such as your name, email address, and billing details to process orders, provide access to your courses, and deliver customer support.

11.2 GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
You have the right to access, correct, or delete your personal data at any time by contacting us at support@macassistances.fr.

11.3 User Rights

Under GDPR, you have the right to:

  • Access your personal information

  • Correct inaccuracies

  • Request deletion of your data

  • Object to certain types of processing

  • Request a copy of your data in a portable format

Our full Privacy Policy is available on our website for more details.

12. Termination of Service

12.1 Grounds for Termination

We may suspend or terminate your account without notice if:

  • You breach these Terms & Conditions

  • You share your login credentials or course content without permission

  • You engage in unlawful activity or misuse our services

12.2 Effect of Termination

If your account is terminated:

  • You will lose access to all purchased courses

  • No refund will be provided for remaining access time

12.3 No Refund on Termination Due to Breach

If we terminate your account due to a violation of these Terms, you will not be entitled to a refund.

13. Force Majeure

13.1 Definition

We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Internet or power outages

  • Server failures

  • Government restrictions

  • War or civil unrest

  • Pandemics or health emergencies

13.2 Effect on Obligations

In the event of force majeure, our obligations may be temporarily suspended without liability. We will make every reasonable effort to resume normal service as soon as possible.

14. Third-Party Services & Links

14.1 External Links Disclaimer

Our website may include links to third-party websites or services (e.g. YouTube, Vimeo, payment gateways).
We do not control or take responsibility for the content, privacy policies, or practices of these external sites.

14.2 Third-Party Service Responsibility

When using a third-party service (such as PayPal), you are subject to that provider’s terms and privacy policy.
We encourage you to review them before making a purchase or sharing any data.

15. Affiliate & Partner Programs 

15.1 Affiliate Conditions

If we offer an affiliate program, it will be governed by specific terms separate from these Terms & Conditions.

15.2 Commissions and Payouts

Affiliates may earn commissions on sales generated through their unique referral links. Payments will be made on a scheduled basis and subject to validation.

15.3 Restrictions

We reserve the right to remove any affiliate from the program in case of fraud, misuse, or unethical promotion.

16. Updates to the Service

16.1 Course Content Updates

We may update course materials over time to improve quality, accuracy, or reflect system changes.
Access to updated content will generally be included for users with lifetime access.

16.2 Temporary Unavailability

Our services may occasionally be unavailable due to updates, maintenance, or unexpected downtime.
We will make every effort to minimize disruptions.

17. Dispute Resolution

17.1 Good Faith Resolution

If a dispute arises, both parties agree to attempt to resolve it amicably by contacting support@macassistances.fr.

17.2 Jurisdiction

If no amicable resolution is found, any legal action shall be brought before the courts of France, under the jurisdiction of the business’s registered address.

18. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, you may contact us at:
Email: support@macassistances.fr