Refund Policy

1. Digital Products – General Rule

All our products are digital training courses.
Once access to the course content has been granted, all sales are final and non-refundable, except in the limited cases outlined below.

This policy is in place because, upon purchase, you immediately gain access to the complete course materials and resources.

2. 7-Day Satisfaction Guarantee

We want you to be satisfied with your purchase.
If you have not accessed or started the course, you may request a full refund within 7 calendar days of your purchase.

To qualify for a refund:

  • You must not have accessed the course materials (videos, downloadable files, or any part of the training).

  • You must contact us in writing at support@macassistances.fr within 7 days of purchase.

If these conditions are met, we will process your refund via the same payment method used for the original transaction.

3. No Refunds After Access

No refund will be provided if:

  • You have accessed or started the course materials.

  • The refund request is made more than 7 days after purchase.

  • You simply changed your mind after using the product.

4. Technical Issues

If you experience technical difficulties that prevent you from accessing the course:

  • Contact our support team immediately at support@macassistances.fr.

  • We will work with you to resolve the issue as quickly as possible.

  • If the problem cannot be resolved and you have not accessed the course, you will be eligible for a refund.

5. Fraudulent or Unauthorized Purchases

If you believe your payment method was used fraudulently to purchase our course:

  • Contact your bank or payment provider immediately.

  • Notify us at support@macassistances.fr so we can investigate.
    Refunds for fraudulent transactions will be processed once confirmed by your payment provider.

6. How to Request a Refund

All refund requests must be sent to support@macassistances.fr and must include:

  • Your full name

  • Order number

  • Date of purchase

  • Reason for your request

We will confirm receipt of your request within 2 business days and inform you of the next steps.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:
Email: support@macassistances.fr