FAQ

1. What kind of courses do you offer?

We provide online training courses dedicated to helping you use, optimize, and troubleshoot your Mac.
Our programs are step-by-step, easy to follow, and suitable for both beginners and experienced users.

2. How do I pay for my course?

You can pay securely using:

  • Credit or debit card (Visa, MasterCard, American Express, etc.)

  • PayPal

All transactions are processed over a secure encrypted connection.

3. How do I access my course after payment?

Once your payment is confirmed:

  • You will receive a confirmation email with your login details and instructions.

  • If you already have an account, your new course will be added to your dashboard.

  • In most cases, access is instant.

4. How long will I have access to my course?

Unless stated otherwise, course access is lifetime.
This means you can log in anytime, review lessons, and repeat the training at your own pace.

5. Can I get a refund?

Our Refund Policy allows for a full refund within 7 days if:

  • You have not accessed or started the course content

  • You contact us within 7 calendar days of purchase

If you have already accessed the course, no refund will be issued.
See our [Refund Policy] page for full details.

6. Do I need a Mac to follow the training?

Yes. Since our courses are designed for macOS, you will need access to a Mac to apply the lessons in practice.

7. Can I share my login with someone else?

No. Access is personal and non-transferable.
Sharing your login details may result in account suspension without refund.

8. What if I don’t receive my login details?

If you don’t receive your login information within 24 hours:

9. Do you offer in-person training?

No. All our courses are 100% online and can be followed from anywhere in the world.

10. How can I contact you?

For any questions, please email us at: support@macassistances.fr.
We aim to respond within 1 business day.